Front Desk Agent at the Hampton Inn University Area

Summit Hospitality Group, Ltd.; Wilmington (NC); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Personal time after 90 days

Insurance benefits after 90 days

Vacation time after 1 year

Job summary

Summit Hospitality Group, Ltd. in Wilmington, NC is seeking a Front Desk Agent responsible for providing outstanding guest service as per brand standards. The role involves greeting guests, handling check-ins/outs, and ensuring a clean and welcoming lobby area.

The ideal candidate should have experience in guest services, excellent communication skills, and the ability to work various shifts, including weekends. Benefits include insurance and vacation time.

Qualifications

• Front Desk or Guest Services experience preferred.
• Skilled at hotel computer operations for reservations and reports.
• Able to work flexible shifts including weekends.

Responsibilities

• Provide excellent customer service by greeting customers promptly.
• Resolve problems quickly and efficiently.
• Ensure lobby area is clean and well-maintained.

Skills

Front Desk or Guest Services experience

Ability to work under pressure

Customer service skills

Hotel computer operations

Leadership abilities

Education

High School Diploma or GED equivalent

Job description

SUMMIT HOSPITALITY GROUP: FRONT DESK AGENT JOB DESCRIPTION

Description At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check‑In Check‑Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Adheres to all Corporate and Brand Quality Standards.

Prerequisites/Qualifications

• Front Desk or Guest Services experience preferred.
• Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public.
• High School Diploma or GED equivalent.
• Skilled at hotel computer operations for reservations, reports, and guest services.
• Able to work a variety of shifts and weekends.
• Demonstrated ability to lead by example.

Duties and Responsibilities

• The position requires a 30‑40 hour work week, including weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non‑exempt.
• Provide excellent customer service by greeting customers promptly and courteously, answering questions in a friendly, conversational manner.
• Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest.
• Resolve problems quickly and efficiently, including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
• Explain at check‑in all necessary information for guests to access the internet and in‑room entertainment.
• Ensure the lobby is ready for clients and guests by helping to maintain the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
• Provide information about local attractions and restaurants and give directions when asked.
• Apply all hotel and corporate safety and security policies and procedures for guests and fellow Associates.
• Attend training sessions as required by your supervisor.
• When available, proactively assist teams during breakfast and social events to provide high‑quality guest service.
• Ensure all guest accounts are posted promptly and correctly at Check‑In/Check‑Out.
• Assist the Front Desk/Operations Manager with ordering supplies and coding invoices for payment.
• Promote loyalty to the brand and Summit Hospitality Group.
• Duties are subject to change and additional responsibilities/tasks may be assigned.

Work Environment

• Flexible work schedule including nights and weekends.
• Ability to arrive on time as scheduled.
• Ability to stand, sit, reach, bend, stretch for extended periods of time.
• Operate computer and brand equipment for Check‑In and Check‑Out.
• Ability to lift 30 lbs.
• Fast pace and often under pressure to perform.
• Team environment requiring patience and high level of communication.

Benefits (Fulltime Employees)

• Personal time after 90 days.
• Insurance benefits after 90 days.
• Vacation time after 1 year.

Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.