Guest Experience Designer: Luxe Retreats

Bolt Farm Treehouse, LLC; Whitwell, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Bolt Farm Treehouse is seeking a Guest Services Specialist to own the guest experience from pre-stay through departure, ensuring every stay feels personal and flawless. You will lead pre-stay calls, build a personalization plan, coordinate setups, and document results, while guiding newer Dreamweavers and handling routine changes with calm, professional efficiency.

This role requires weekend availability, a valid driver's license, and the ability to lift up to 50 pounds in a luxury, boutique

Qualifications

• 2+ years in guest service, event setup, or related hospitality role.
• Experience coordinating with guests or clients before an event or service.
• Experience managing inventory or supplies against par levels.
• Valid driver's license, weekend/evenings availability, and ability to lift up to 50 pounds.

Responsibilities

• Own assigned reservations end to end, from pre-stay intel through setup, reveal, and documentation
• Run pre-stay calls to capture the occasion, preferences, timing, and personalization opportunities
• Build and deliver a personalization plan for each couple, including one WOW tailored to their story
• Execute proposal, anniversary, honeymoon, and celebration setups to standard, with photo proof
• Deliver Bath Butler setups precisely timed around spa sessions
• Handle routine schedule changes and setup issues independently, escalating only what's outside standard
• Keep par levels on celebration, romance, meal, and WOW inventory, and flag shortages early
• Coach Apprentice Dreamweavers on shift

Skills

Guest service

Event setup

Hospitality experience

Inventory management

Communication

Job description

Bolt Farm Treehouse is seeking a Guest Services Specialist to own the guest experience from pre-stay through departure, ensuring every stay feels personal and flawless. You will lead pre-stay calls, build a personalization plan, coordinate setups, and document results, while guiding newer Dreamweavers and handling routine changes with calm, professional efficiency.

This role requires weekend availability, a valid driver's license, and the ability to lift up to 50 pounds in a luxury, boutique