Guest Experience Dreamweaver II

Bolt Farm Treehouse, LLC; Whitwell (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Bolt Farm Treehouse, LLC is seeking a Guest Experience Specialist II to own guest experiences from pre-stay calls to post-stay documentation. You will tailor personalization plans, execute setups, and ensure every stay delivers five WOW moments for couples.

The role requires coordinating with guests, managing inventory, and guiding junior Dreamweavers on shift, all within a boutique luxury environment that emphasizes renewal and connection.

Qualifications

• 2+ years in a guest experience, event setup, or similar hands-on hospitality role
• Experience coordinating directly with guests or clients before an event or service
• Experience managing inventory or supplies against par levels
• Working knowledge of Google Sheets and a task-management tool (ClickUp, Breezeway, Asana, or similar)
• Valid driver's license, availability for weekends and occasional evenings, and the ability to lift up to 50 pounds

Responsibilities

• Own assigned reservations end to end, from pre-stay intel through setup, reveal, and documentation
• Run pre-stay calls to capture the occasion, preferences, timing, and personalization opportunities
• Build and deliver a personalization plan for each couple, including one WOW tailored to their story
• Execute proposal, anniversary, honeymoon, and celebration setups to standard, with photo proof
• Deliver Bath Butler setups precisely timed around spa sessions
• Handle routine schedule changes and setup issues independently, escalating only what's outside standard
• Keep par levels on celebration, romance, meal, and WOW inventory, and flag shortages early
• Coach Apprentice Dreamweavers on shift

Skills

Guest experience

Event setup

Inventory management

Weekend availability

Lifting 50 lbs

Tools

Google Sheets

ClickUp

Breezeway

Asana

Job description

Bolt Farm Treehouse, LLC is seeking a Guest Experience Specialist II to own guest experiences from pre-stay calls to post-stay documentation. You will tailor personalization plans, execute setups, and ensure every stay delivers five WOW moments for couples.

The role requires coordinating with guests, managing inventory, and guiding junior Dreamweavers on shift, all within a boutique luxury environment that emphasizes renewal and connection.