Guest Experience Architect II

Bolt Farm Treehouse, LLC

Whitwell, Northern (TN, KY)

Hybrid

USD 32,000 - 42,000

Full time

6 days ago

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Job summary

Bolt Farm Treehouse, LLC is seeking a Guest Services Specialist II to own a guest's experience from start to finish. You will handle pre-stay calls, build personalization plans, and execute setups for weddings, anniversaries, and special celebrations with precision.

The role includes mentoring newer team members and ensuring each stay delivers the brand’s signature WOW moments. Based in a luxury, boutique hospitality setting, you will coordinate with guests, manage schedules, and maintain

Qualifications

2+ years in a guest service experience or hospitality role.
Experience coordinating directly with guests or clients before an event or service.
Experience managing inventory or supplies against par levels.

Responsibilities

Own assigned reservations end to end, from pre-stay intel through setup, reveal, and documentation.
Run pre-stay calls to capture the occasion, preferences, timing, and personalization opportunities.
Build and deliver a personalization plan for each couple, including one WOW tailored to their story.
Execute proposal, anniversary, honeymoon, and celebration setups to standard, with photo proof.
Deliver Bath Butler setups precisely timed around spa sessions.
Handle routine schedule changes and setup issues independently, escalating only what’s outside standard.
Keep par levels on celebration, romance, meal, and WOW inventory, and flag shortages early.
Coach Apprentice Dreamweavers on shift.