Guest Services Specialist

Bolt Farm Treehouse, LLC; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Bolt Farm Treehouse, LLC is seeking a Guest Services Specialist II to own a guest's experience from start to finish. You will handle pre-stay calls, build personalization plans, and execute setups for weddings, anniversaries, and special celebrations with precision.

The role includes mentoring newer team members and ensuring each stay delivers the brand’s signature WOW moments. Based in a luxury, boutique hospitality setting, you will coordinate with guests, manage schedules, and maintain

Qualifications

• 2+ years in a guest service experience or hospitality role.
• Experience coordinating directly with guests or clients before an event or service.
• Experience managing inventory or supplies against par levels.

Responsibilities

• Own assigned reservations end to end, from pre-stay intel through setup, reveal, and documentation.
• Run pre-stay calls to capture the occasion, preferences, timing, and personalization opportunities.
• Build and deliver a personalization plan for each couple, including one WOW tailored to their story.
• Execute proposal, anniversary, honeymoon, and celebration setups to standard, with photo proof.
• Deliver Bath Butler setups precisely timed around spa sessions.
• Handle routine schedule changes and setup issues independently, escalating only what’s outside standard.
• Keep par levels on celebration, romance, meal, and WOW inventory, and flag shortages early.
• Coach Apprentice Dreamweavers on shift.

Skills

Guest services

Hospitality

Event setup

Team coaching

Job description

The Company

Bolt Farm Treehouse exists to help couples slow down, reconnect, and strengthen their relationship through intentional, deeply restorative experiences. We are building a distinct brand centered on renewal, reconnection, and emotional transformation — creating beautiful, private environments that help people step out of the noise of everyday life and return to what matters most. More than a place to visit, Bolt Farm is designed to create meaningful change in the lives and relationships of the people we serve.

This is an exciting time to join Bolt Farm. As we continue to elevate the experience and build the team shaping what comes next, we are looking for people who want to do meaningful work inside a distinctive, growing company. For the right person, this is a chance to help build something special — a brand with real momentum, a clear mission, and the opportunity to make a lasting impact.

Your Team

Our Dreamweavers are the reason a stay at Bolt Farm feels like it was made for one couple. Before a couple arrives, the team learns their names, their story, and what they're celebrating. Then it turns that into moments they'll talk about for years.

The team is small and established, with clear standards and a defined path from Apprentice to Driver to Lead. Every guest's stay is measured on whether it delivered all five of our signature WOWs, and the team is building toward hitting that for every eligible guest, every week.

Your Role

As a Guest Services Specialist II, you own a guest's experience from start to finish. That means making the pre-stay call, building the personalization plan, prepping the setup, executing it, and documenting the result. Nobody hands you a checklist. You take the reservation and make sure it lands.

You've mastered the standard, so you handle the usual curveballs yourself: a late check-in, a reveal time that moves, a missing supply. You bring in the Lead only when something falls outside the playbook. You'll also be the person newer Dreamweavers learn from on shift.

Responsibilities

• Own assigned reservations end to end, from pre-stay intel through setup, reveal, and documentation

• Run pre-stay calls to capture the occasion, preferences, timing, and personalization opportunities

• Build and deliver a personalization plan for each couple, including one WOW tailored to their story

• Execute proposal, anniversary, honeymoon, and celebration setups to standard, with photo proof

• Deliver Bath Butler setups precisely timed around spa sessions

• Handle routine schedule changes and setup issues independently, escalating only what's outside standard

• Keep par levels on celebration, romance, meal, and WOW inventory, and flag shortages early

• Coach Apprentice Dreamweavers on shift

Minimum Requirements

• 2+ years in a guest service experience, event setup, or similar hands-on hospitality role

• Experience coordinating directly with guests or clients before an event or service

• Experience managing inventory or supplies against par levels

• Valid driver's license, availability for weekends and occasional evenings, and the ability to lift up to 50 pounds

Nice to Have

• Wedding, proposal, or event planning and setup experience

• Floral design, décor styling, or visual merchandising

• Experience in luxury or boutique hospitality

• Experience training newer teammates