Guest Experience Crew Member

Firehouse Subs; Frederick (MD); On-site; USD 17,000 - 21,000; Full time

Job summary

Firehouse Subs is seeking a Crew Member to be the friendly face of the restaurant, delivering excellent customer service and maintaining high standards of cleanliness and operation. This role involves assisting with basic food prep, cash handling, and ensuring a safe, welcoming environment for guests.

As a team member, you will be responsible for greeting customers, supporting store operations, and ensuring that every guest leaves satisfied with their experience.

Qualifications

• Customer service mindset and friendly demeanor are essential.
• Ability to greet and thank customers with a smile and eye contact.
• Experience handling cash and operating a POS system is preferred.

Responsibilities

• Uphold customer product and service standards.
• Foster a teamwork-driven environment.
• Deliver an exceptional customer and store experience.
• Greet customers with a smile and eye contact.
• Execute quality store operations.
• Clean store, small wares, merchandise and facilities as needed.
• Operate food preparation machinery and comply with safety guidelines.
• Operate cash register and adhere to cash handling policies.

Skills

Customer service

Teamwork

Cash handling

Food safety

Tools

POS system

Job description

Firehouse Subs is seeking a Crew Member to be the friendly face of the restaurant, delivering excellent customer service and maintaining high standards of cleanliness and operation. This role involves assisting with basic food prep, cash handling, and ensuring a safe, welcoming environment for guests.

As a team member, you will be responsible for greeting customers, supporting store operations, and ensuring that every guest leaves satisfied with their experience.