Team Crew Member

Firehouse Subs; Frederick (MD); On-site; USD 17,000 - 21,000; Full time

Job summary

Firehouse Subs is seeking a Crew Member to be the friendly face of the restaurant, delivering excellent customer service and maintaining high standards of cleanliness and operation. This role involves assisting with basic food prep, cash handling, and ensuring a safe, welcoming environment for guests.

As a team member, you will be responsible for greeting customers, supporting store operations, and ensuring that every guest leaves satisfied with their experience.

Qualifications

• Customer service mindset and friendly demeanor are essential.
• Ability to greet and thank customers with a smile and eye contact.
• Experience handling cash and operating a POS system is preferred.

Responsibilities

• Uphold customer product and service standards.
• Foster a teamwork-driven environment.
• Deliver an exceptional customer and store experience.
• Greet customers with a smile and eye contact.
• Execute quality store operations.
• Clean store, small wares, merchandise and facilities as needed.
• Operate food preparation machinery and comply with safety guidelines.
• Operate cash register and adhere to cash handling policies.

Skills

Customer service

Teamwork

Cash handling

Food safety

Tools

POS system

Job description

We are looking for the next hard working Crew Member to join our family at Firehouse Subs®! A Team Crew Member must understand the importance of the customer experience and understand that they are the “Face” of Firehouse Subs. Real people serving awesome sandwiches to real people.

Essential Functions include:

• Responsible for customer product and service standards
• Foster an environment of team work
• Responsible for delivering an exceptional customer and store experience
• Greet and thank every customer with a smile and eye contact
• Execute quality store operations
• Clean store, small wares, merchandise and physical plant as necessary
• Must be able to operate food preparation machinery
• Adhere to all food, safety and security guidelines
• Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies

Additional Requirements:

• Ability to stand, bend, reach and scoop through-out assigned shift

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.