Guest Experience Coordinator – Med Spa

Alpha Aesthetics Partners; Cape Coral (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alpha Aesthetics Partners is seeking a friendly, organized Guest Service Coordinator to deliver exceptional client experiences from appointment booking through checkout. You will greet clients, handle inquiries, manage the calendar, process payments, and maintain records in a fast-paced aesthetics practice.

Role involves coordinating with medical staff, keeping the reception area stocked, and supporting marketing efforts to inform clients about services and promotions.

Qualifications

• Experience in a front desk, administrative, or customer service role (medical/aesthetics background a plus).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software and Microsoft Office Suite.
• Ability to multitask and remain composed under pressure.
• Friendly, professional demeanor with a passion for client experience.

Responsibilities

• Client Interaction: Greet clients upon arrival and ensure they feel welcomed; respond to calls, emails, and inquiries promptly; schedule appointments and manage the clinic calendar.
• Administrative Tasks: Check clients in/out, process payments, handle billing inquiries; maintain accurate client records.
• Operational Duties: Monitor inventory of office supplies and treatment products; assist with restocking.
• Facilities Support: Keep reception and waiting area clean, stocked with promotional materials and refreshments; coordinate with medical/esthetic staff.
• Marketing Support: Educate clients on services, promotions, and loyalty programs; assist with social media and marketing campaigns.

Skills

Front desk

Administrative support

Customer service

Organizational skills

Verbal communication

Written communication

Scheduling software

Microsoft Office

Multitasking

Friendly demeanor

Tools

Scheduling software

Microsoft Office Suite

Job description

Alpha Aesthetics Partners is seeking a friendly, organized Guest Service Coordinator to deliver exceptional client experiences from appointment booking through checkout. You will greet clients, handle inquiries, manage the calendar, process payments, and maintain records in a fast-paced aesthetics practice.

Role involves coordinating with medical staff, keeping the reception area stocked, and supporting marketing efforts to inform clients about services and promotions.