Guest Service Coordinator

Alpha Aesthetics Partners; Cape Coral (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alpha Aesthetics Partners is seeking a friendly, organized Guest Service Coordinator to deliver exceptional client experiences from appointment booking through checkout. You will greet clients, handle inquiries, manage the calendar, process payments, and maintain records in a fast-paced aesthetics practice.

Role involves coordinating with medical staff, keeping the reception area stocked, and supporting marketing efforts to inform clients about services and promotions.

Qualifications

• Experience in a front desk, administrative, or customer service role (medical/aesthetics background a plus).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software and Microsoft Office Suite.
• Ability to multitask and remain composed under pressure.
• Friendly, professional demeanor with a passion for client experience.

Responsibilities

• Client Interaction: Greet clients upon arrival and ensure they feel welcomed; respond to calls, emails, and inquiries promptly; schedule appointments and manage the clinic calendar.
• Administrative Tasks: Check clients in/out, process payments, handle billing inquiries; maintain accurate client records.
• Operational Duties: Monitor inventory of office supplies and treatment products; assist with restocking.
• Facilities Support: Keep reception and waiting area clean, stocked with promotional materials and refreshments; coordinate with medical/esthetic staff.
• Marketing Support: Educate clients on services, promotions, and loyalty programs; assist with social media and marketing campaigns.

Skills

Front desk

Administrative support

Customer service

Organizational skills

Verbal communication

Written communication

Scheduling software

Microsoft Office

Multitasking

Friendly demeanor

Tools

Scheduling software

Microsoft Office Suite

Job description

Company Overview:

Alpha Aesthetics Partners is partnering with the top med spas and aesthetics practices in the country. Alpha is advancing medical aesthetics through best-in-class training and support, driving expert knowledge sharing and commensurate growth through all of our partner practices. Alpha also provides top-notch support for administrative functions such as marketing, finance, and procurement, which allows providers to focus their time on more impactful patient care and growth strategies and reduces demands on office staff. Alpha is backed by Thurston Group, a private equity firm focused on investments in healthcare and business services companies with unparalleled success and numerous industry-leading exits. They are noted for their investment approach focused on growth and quality, underscored by the philosophy of partnering with the right people and advancing businesses the right way. The firm invests in a broad range of middle-market healthcare platforms. For more information, please visit www.thurstongroup.com.

Position Summary:

We are seeking a friendly, organized, and customer-focused Guest Service Coordinator for our practice. This role is critical in ensuring a smooth and positive experience for our clients, from the moment they book their appointment to the completion of their visit. The ideal candidate is passionate about customer service, detail-oriented, and thrives in a fast-paced environment.

Job Responsibilities:

• Client Interaction:
• Greet clients warmly upon arrival and ensure they feel welcomed and comfortable.
• Answer phone calls, emails, and online inquiries promptly and professionally.
• Schedule appointments and manage the clinic’s calendar effectively.
• Administrative Tasks:
• Check clients in and out, process payments, and handle billing inquiries.
• Maintain accurate client records in the clinic’s management software.
• Monitor inventory levels of office supplies and treatment products, and assist with restocking as needed.

• Facility Support:

• Ensure the reception area and waiting room are clean, organized, and fully stocked with promotional materials and refreshments.
• Coordinate with the medical and aesthetics staff to ensure seamless communication and operations.

• Marketing Support:
• Educate clients about available services, promotions, and loyalty programs.
• Assist with social media and marketing campaigns, such as creating posts or managing engagement.

Alpha Aesthetics Partners is committed to hiring and retaining a diverse workforce. Alpha considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Alpha discriminate on the basis of sexual orientation or gender identity or expression.

Requirements

Skills and Qualifications:

• Previous experience in a front desk, administrative, or customer service role (experience in the medical or aesthetics field is a plus).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to multitask and stay calm under pressure.
• A friendly and professional demeanor with a passion for delivering exceptional client experiences.