Guest Experience Coordinator (Host)

NY Pie; Nashville (TN); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Competitive pay including tips

Flexible full or part-time schedule

Fun competitions and team-building activities

Free food

Job summary

NY Pie is hiring a Guest Experience Coordinator for its Capitol View location in Nashville. This role is essential for delivering exceptional experiences and requires strong communication and multitasking abilities. You will greet guests, manage expectations, and coordinate various service tasks.

This position offers competitive pay of $16-$25 per hour, flexible scheduling options, and a fun work environment. Candidates should have previous customer service experience and a professional demeanor.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Strong organizational skills with attention to detail.

Responsibilities

• Warmly welcoming guests and determining their needs.
• Providing accurate wait times to guests and affiliates.
• Managing prepaid order operations for accuracy.

Skills

Excellent communication and interpersonal skills

Ability to multitask and work under pressure in a fast-paced environment

Strong organizational skills

Familiarity with POS software (Toast)

A friendly, professional demeanor

Education

Previous experience in hospitality or customer service

Tools

POS software (Toast)

Job description

Now Hiring! Join our Team!

Guest Experience Coordinator (Host)

NY Pie is looking for Guest Experience Coordinators (Hosts) for our new Capitol View location in downtown Nashville! NY Pie is a fun, family-style pizzeria with four Nashville area locations. We are looking for people with a Wild Hospitality mindset to add to our team! We offer the best New York style pizza in Nashville in a warm and friendly environment. We are proud to offer extraordinary customer service and are seeking people who can do the same. If you are professional and courteous with a great work ethic, we want you on our team! We provide an engaging environment for our team-with rewards, bonuses, fun competitions, team-building activities, and free food! At NY Pie, we love to make work fun! We provide an environment where you can grow and advance within the company.

What Sets Us Apart

We pride ourselves on serving the best New York style pizza in Nashville! We use only the freshest, highest-quality cheese, meats, and produce and home‑make all of our sauces and dressings. Our dough is made fresh in house, using 50 lbs of flour at a time. Besides our food, what sets us apart is our commitment to extraordinary customer service. We only hire team members with our Wild Hospitality mindset!

We offer competitive pay at $16-$25 per hour including tips (based on experience; potential to earn more if you learn multiple roles). This customer service position offers a flexible full or part‑time schedule.

Description

The guest experience coordinator is a dynamic role in the restaurant primarily focused on ensuring the guests have an exceptional experience as soon as they enter the restaurant by presenting a positive first impression of the establishment's friendliness, excellent service and warm hospitality. This role involves handling multiple tasks in a fast‑paced environment, requiring strong conversational communication skills. Responsible for determining guest needs both in store and on the phone and giving appropriate direction for the execution of service. Manages guest expectations regarding style of service, wait times and other inquiries. Manages the restaurant's takeout operations, ensuring accurate packing, prompt delivery driver interaction, and high‑quality customer service for to‑go and prepaid orders. Responsible for the general flow of the restaurant by anticipating needs and setting expectations for guests, service staff, and third‑party affiliates.

Key Responsibilities

• Greeting & Directing: Warmly welcoming guests, determining needs, and providing direction both in person and on the phone.
• Management of Expectations: Provide accurate wait times for guests and third‑party affiliates, answer questions and inquiries accurately both for in‑person guests and on the phone.
• Prepaid Orders: Manage all prepaid order operations including but not limited to order accuracy, guest communications, packing and quality of product. Act as liaison for all third‑party orders ensuring drivers have correct orders as well as navigating complaints and other issues to the appropriate channel of communication. Familiarity with third‑party affiliate policies and procedures within POS system (Toast).

Customer Service

• Communication: Excellent communication skills, professionalism, and a warm, guest‑focused demeanor. Answering phones, addressing inquiries, and managing guest expectations in a natural, confident, conversational tone.
• Dining Room Coordination: Balancing the server load to ensure smooth service and communicating with staff and guests regarding table availability.
• Prepaid Orders: Coordinate with kitchen staff when orders are needed for pick up, ensure order accuracy, navigate communications with third party affiliates.
• Support Roles: Cleaning and organizing the entryway and host stand, assisting with other restaurant operations as needed.

Required Skills

• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast‑paced environment.
• Strong organizational skills with emphasis on details and familiarity with POS software (Toast).
• A friendly, professional demeanor and appearance.

Qualifications

• Previous experience in hospitality or customer service is required.
• Flexibility to work shifts, including weekends, nights and holidays.