FOH Team Member

NY Pie - Nashville; Nashville (TN); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Flexible schedule

Bonuses

Free food

Job summary

NY Pie - Nashville is hiring FOH Team Members for our Capitol View location in downtown Nashville. Join a family‑style pizzeria that rewards a Wild Hospitality mindset with a friendly, engaging work environment and opportunities to grow within the company.

The role involves greeting guests, taking orders, processing payments, and ensuring a smooth dining and takeout experience. Flexible full or part‑time schedule with competitive hourly pay and tips.

Qualifications

• Strong verbal communication to greet guests and answer questions.
• Stamina to stand and walk 6+ hours in a fast-paced environment.
• Ability to multitask and manage multiple guest requests.
• Knowledge of ingredients to address allergies and dietary needs.
• Prior hospitality or customer-facing experience preferred.
• State service certification required or willingness to obtain.

Responsibilities

• Greet guests and provide menu recommendations.
• Take accurate food and beverage orders and input into the POS.
• Process guest payments and ensure register accuracy.
• Coordinate with kitchen and waitstaff to deliver orders.
• Assist with takeout orders and maintain clean, organized dining area.

Skills

Communication

Physical stamina

Multitasking

Menu knowledge

Hospitality experience

Service certification

Tools

Toast POS

Job description

FOH Team Members

NY Pie is looking for Team Members for our new Capitol View location in downtown Nashville. NY Pie is a fun, family‑style pizzeria with four Nashville area locations. We are looking for people with a Wild Hospitality mindset to add to our team. We offer the best New York style pizza in Nashville in a warm and friendly environment. We are proud to offer extraordinary customer service and are seeking people who can do the same. If you are professional and courteous with a great work ethic, we want you on our team. We provide an engaging environment for our team—with rewards, bonuses, fun competitions, team‑building activities, and free food. At NY Pie, we love to make work fun. We provide an environment where you can grow and advance within the company.

What Sets Us Apart

At NY Pie, we pride ourselves on serving the best New York style pizza in Nashville. We use only the freshest, highest‑quality cheese, meats, and produce and home‑make all of our sauces and dressings. Our dough is made fresh in‑house, using 50 lbs of flour at a time. Besides our food, what sets us apart is our commitment to extraordinary customer service. We only hire team members with our Wild Hospitality mindset.

Pay and Hours

Competitive pay at $16‑$25 per hour including tips (based on experience; potential to earn more if you learn multiple roles). This customer service position offers a flexible full or part‑time schedule.

Description

Manage the guest dining experience by greeting customers, taking accurate food/beverage orders, processing customer payments, managing the POS system, ensuring register accuracy, answering menu inquiries, and coordinating with kitchen staff to guarantee a seamless dining and takeout experience.

Core Responsibilities

• Customer Service: Greeting guests warmly, answering menu questions, and providing recommendations.
• Order Accuracy: Utilizing POS systems (Toast) to submit food and beverage orders accurately to the kitchen.
• Expediting & Packing: Ensure takeout orders are properly packed and coordinate with kitchen or waitstaff so that complete meals are delivered to the right guests.
• Cash Handling: Totaling bills, processing payments (cash/credit), and returning change.
• Maintenance: Cleaning and resetting tables, clearing dishes, and maintaining station cleanliness.

Required Skills & Qualifications

• Communication: Strong verbal skills for interacting with guests and affinity to work closely with team members.
• Physical Stamina: Ability to stand and walk for long shifts, often 6+ hours.
• Multitasking: Managing multiple tasks simultaneously in a fast‑paced environment.
• Menu Knowledge: Familiarity with ingredients to address food allergies and dietary needs.
• Experience: Previous experience in hospitality or customer‑facing roles is preferred.
• Certifications: Must possess or be willing/able to secure proper service certification from the state (restrictions apply).