Guest Experience Coordinator – Front Desk & VIP Service

Joella Pure Cosmetics; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative in Philadelphia, PA. You will greet guests, manage arrivals, and assist VIPs with check-in while maintaining top-tier service and accuracy across front desk operations.

Position entails handling guest inquiries, managing cash, and ensuring a clean, welcoming lobby. Join a team that values hospitality, development, and a flexible, employee-focused culture.

Qualifications

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Front Desk Operations

Guest Services

Verbal & Written Communication

Education

High School Diploma

Tools

POS System

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative in Philadelphia, PA. You will greet guests, manage arrivals, and assist VIPs with check-in while maintaining top-tier service and accuracy across front desk operations.

Position entails handling guest inquiries, managing cash, and ensuring a clean, welcoming lobby. Join a team that values hospitality, development, and a flexible, employee-focused culture.