Admissions & Care Experience Lead

Heritage Manor Care; Anaheim (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Heritage Manor Care is seeking an Admissions Director to lead the admissions process in our skilled nursing facility. You will manage inquiries, coordinate tours and the application process, and work with the interdisciplinary team to optimize patient flow and census.

The role demands strong communication, organizational skills, and the ability to build relationships with families, referrers, and physicians to ensure a smooth admission experience.

Qualifications

• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, visitors, and the general public.
• Must be calm and level-headed in emergencies.
• Must be well-groomed and possess ability to work harmoniously with other personnel.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing admission practices.
• Be able to follow written and oral instructions.
• Be knowledgeable in the use of computers, data input and output.
• Must have patience, tact, cheerful disposition and enthusiasm, and be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Responsibilities

• Plan and coordinate admissions, referrals, and tours to meet census goals.
• Coordinate the admission decision and ensure a positive admission experience for customers and families.
• Nurture referral relationships with physicians, social workers, and discharge planners to maximize referrals.
• Maintain accurate records of admissions, discharges, and bed availability.
• Communicate admission criteria to referral sources, customers, and families.
• Ensure proper completion, signing, and distribution of paperwork.
• Meet with families and customers on admission day and introduce them to nursing staff.
• Maintain statistics on customer flow, inquiries, denials, and marketing activity.

Job description

Heritage Manor Care is seeking an Admissions Director to lead the admissions process in our skilled nursing facility. You will manage inquiries, coordinate tours and the application process, and work with the interdisciplinary team to optimize patient flow and census.

The role demands strong communication, organizational skills, and the ability to build relationships with families, referrers, and physicians to ensure a smooth admission experience.