Guest Experience Coordinator – Front Desk

Choice Hotels International, Inc.; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Hotel Discounts at Choice Hotels

Full benefits package (health, dental,

401(k) Retirement Plan

Paid vacation and sick time

Paid holidays

Paid bereavement

Floating holidays

Job summary

The Radisson Hotel Nashville, operating under Choice Hotels, seeks a Front Office Representative to deliver superior guest service in a fast-paced hotel environment. You will join our Rooms Team to ensure 100% guest satisfaction through check-in/check-out, information provision, and seamless handling of guest requests.

Strong customer service, professional demeanor, and teamwork are essential as you manage reservations, stay current with local offerings, and advocate guest satisfaction with

Qualifications

• Strong customer service experience required.
• Previous hotel experience preferred.
• Ability to maintain a positive and professional attitude in all situations.
• Solid computer skills.
• Ability to push/pull up to 30 lbs.
• Ability to work a flexible schedule including mornings, afternoons, nights and weekends.
• Excellent communication skills.
• Must possess a strong team spirit.
• Opera experience preferred.

Responsibilities

• Receives and processes incoming guests.
• Ensure a delightful, seamless arrival and departure for guests.
• Greets guests and processes registration and other transactions.
• Keeps current on hotel accommodations, services and local attractions.
• Handles guest compliments and complaints to achieve full guest satisfaction.
• Records resolutions on the Make it Right log and coordinates with other departments.

Skills

Strong customer service

Hotel experience

Positive professional attitude

Solid computer skills

Push/pull 30lbs

Flexible schedule

Excellent communication

Team spirit

Opera experience

Tools

Opera

Job description

The Radisson Hotel Nashville, operating under Choice Hotels, seeks a Front Office Representative to deliver superior guest service in a fast-paced hotel environment. You will join our Rooms Team to ensure 100% guest satisfaction through check-in/check-out, information provision, and seamless handling of guest requests.

Strong customer service, professional demeanor, and teamwork are essential as you manage reservations, stay current with local offerings, and advocate guest satisfaction with