Guest Experience Coordinator — Front Desk

Equity LifeStyle Properties, Inc.; Casa Grande (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Equity LifeStyle Properties, Inc. in Casa Grande, AZ is seeking a Front Desk Clerk to be the friendly first contact for guests and residents. You will provide information, answer questions in person and on the phone, and help maintain a welcoming atmosphere at the front desk.

This role emphasizes accuracy in handling payments, deposits, and daily office tasks, plus collaboration with the Property Manager to resolve inquiries quickly and professionally.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong organizational skills and attention to detail.
• Computer literacy and ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.

Skills

Customer service

Phone etiquette

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Equity LifeStyle Properties, Inc. in Casa Grande, AZ is seeking a Front Desk Clerk to be the friendly first contact for guests and residents. You will provide information, answer questions in person and on the phone, and help maintain a welcoming atmosphere at the front desk.

This role emphasizes accuracy in handling payments, deposits, and daily office tasks, plus collaboration with the Property Manager to resolve inquiries quickly and professionally.