Guest Experience Coordinator - Event Reservations & Check-In

Pcci; Pensacola, Northern (FL, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Pensacola Christian College is seeking a Reservation Office Staff member to assist with guest registrations, check-ins, and inquiries for events. You will answer calls, emails, and chats, while maintaining clear documentation and organized records.

The role emphasizes accurate service, timely communication, and collaboration with departments to resolve guest concerns and improve event management. HS diploma required; college degree preferred.

Qualifications

• High school diploma required.
• Customer-service experience preferred.
• 1+ year office experience preferred.

Responsibilities

• Process guest registrations for camps, retreats, clinics/seminars and events.
• Answer phone calls, emails, chats and maintain documentation.
• Create and proof guest check-in packets and verify counts.
• Maintain accurate, organized job descriptions and checklists.

Skills

Communication

Detail-Oriented

Interpersonal Relationships

Microsoft Office

Organizing

Education

HS

College Degree

Tools

Microsoft Office

Office Equipment

Job description

Pensacola Christian College is seeking a Reservation Office Staff member to assist with guest registrations, check-ins, and inquiries for events. You will answer calls, emails, and chats, while maintaining clear documentation and organized records.

The role emphasizes accurate service, timely communication, and collaboration with departments to resolve guest concerns and improve event management. HS diploma required; college degree preferred.