Reservation Office Staff

Pcci; Pensacola, Northern (FL, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Pensacola Christian College is seeking a Reservation Office Staff member to assist with guest registrations, check-ins, and inquiries for events. You will answer calls, emails, and chats, while maintaining clear documentation and organized records.

The role emphasizes accurate service, timely communication, and collaboration with departments to resolve guest concerns and improve event management. HS diploma required; college degree preferred.

Qualifications

• High school diploma required.
• Customer-service experience preferred.
• 1+ year office experience preferred.

Responsibilities

• Process guest registrations for camps, retreats, clinics/seminars and events.
• Answer phone calls, emails, chats and maintain documentation.
• Create and proof guest check-in packets and verify counts.
• Maintain accurate, organized job descriptions and checklists.

Skills

Communication

Detail-Oriented

Interpersonal Relationships

Microsoft Office

Organizing

Education

HS

College Degree

Tools

Microsoft Office

Office Equipment

Job description

Reservation Office Staff page is loaded## Reservation Office Stafflocations: Academic Buildingtime type: Full timeposted on: Posted Yesterdayjob requisition id: R0001895## **Dedicated to Excellence, Committed to Service**Reservation Office StaffReservation Office Staff assist with guest registrations and check-in for various events. Reservation Staff also answer phone calls, emails, and chats, and maintain accurate documentation of job descriptions, progress, and ideas.**Process Guest Registrations** Register guests for camps, retreats, clinics/seminars, college promotion events, alumni events, travel accommodations, and other events. Make changes to registrations as needed. Anticipate and address guests' service needs and upsell customers to best available options.**Provide Excellent Customer Service** Answer phone calls, emails, and guests in a timely and professional manner. Initiate customer contact as needed. Work with customers and other departments to research and resolve customer concerns and to improve procedures, customer satisfaction, and event management.**Manage Guest Check-Ins** Create and proof guest check-in packets, lists, and counts. Check in guests while providing accurate, caring, and individualized service. Maintain flexibility with scheduling during check-ins.**Maintain Accurate Documentation** Ensure that job descriptions and checklists are accurate, organized, and easily accessible. Complete checklist responsibilities and document progress of event responsibilities. Provide timely feedback of problems or suggestions as needed.FLSA Status - Scanning (Non-exempt)**Education**Required Education:HSPreferred Education:College Degree**Work Experience**Required Experience:Preferred Experience:1+ years in an office**Physical Requirements and Skills**Communication, Detail-Oriented, Interpersonal Relationships, Microsoft Office, Operating Office Equipment, Organizing*Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.*We are looking for qualified individuals who are “Dedicated to Excellence, Committed to Service”. Employee Services hires for , , and , all of which are experiencing tremendous growth.Our ministry began in 1954 when Pensacola Christian Academy opened with just 35 students. Since then, the Lord has blessed us in many ways. From its inception, we have been **dedicated to excellence** as a Christian educational institution that glorifies Christ and is dedicated to training young people to serve God. We are also **committed to service** as we reflect the name of Christ to the students whom we minister to daily and to families around the world.