Guest Experience Coordinator — Evenings & Weekends

*Floyds 99 Barbershop - Costa Mesa; Costa Mesa (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

Career development

Medical coverage

Dental coverage

Vision coverage

Team culture

Transfers nationwide

Job summary

Floyd's 99 Barbershop in Costa Mesa, CA is seeking a Front Desk Coordinator to deliver exceptional guest service while keeping shop operations smooth. You will manage front desk duties, scheduling, and guest interactions in a fast-paced environment.

The role emphasizes organization, a friendly demeanor, and the ability to handle multiple tasks, including evenings and weekends when demand is highest. Join a collaborative, growth‑minded team.

Qualifications

• Minimum 2 years of customer service experience in retail, hospitality, beauty, or related field.
• Ability to multitask in a fast-paced environment with multiple priorities.
• Strong verbal communication skills in person and over the phone.
• Team‑oriented mindset and genuine desire to help others.
• Excellent organization and attention to detail.
• Ability to handle confidential information professionally.

Responsibilities

• Greet guests and provide professional customer service.
• Answer incoming calls and respond to inquiries.
• Schedule and manage appointments.
• Explain services, products, and promotions.
• Recommend products and services when appropriate.
• Process guest transactions and maintain accurate records.
• Communicate messages to team members and assist with front desk organization.

Skills

Customer service

Organization

Verbal communication

Team oriented

Attention to detail

Job description

Floyd's 99 Barbershop in Costa Mesa, CA is seeking a Front Desk Coordinator to deliver exceptional guest service while keeping shop operations smooth. You will manage front desk duties, scheduling, and guest interactions in a fast-paced environment.

The role emphasizes organization, a friendly demeanor, and the ability to handle multiple tasks, including evenings and weekends when demand is highest. Join a collaborative, growth‑minded team.