Guest Experience Coordinator

General RV Center; Ocala (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Insurance: medical/dental/vision/life

HSA option

Paid Time Off

401k with company matching

Sales & product training

Brand recognition

Team-oriented culture

Job summary

General RV Center in Ocala, FL is seeking a Guest Coordinator to be the first point of contact for customers and the final touch-point during the purchasing journey.

You will welcome guests, route calls, manage inventory tagging, and support delivery and recall processes with internal teams. A bilingual advantage is encouraged, and a team-focused, performance-driven environment awaits.

Qualifications

• Must be able to communicate effectively, both verbal and written.
• Previous Customer Service experience is required, ideally within retail setting.
• People oriented, interacting positively with clients and other team members.
• Ability to work independently and in a team environment.
• Able to effectively troubleshoot and address/resolve customer complaints and issues.

Responsibilities

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
• Manage incoming calls by routing them appropriately and providing general company information.
• Process new and transfer inventory accurately, including printing and reprinting stock tags.
• Support recall documentation by checking manufacturer portals and notifying internal teams.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track and log dealer license plates used for test drives and support escalation of customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

Skills

Communication

Customer Service

Teamwork

Problem Solving

Multitasking

Attention to Detail

Education

High School Diploma

Job description

General RV Center in Ocala, FL is seeking a Guest Coordinator to be the first point of contact for customers and the final touch-point during the purchasing journey.

You will welcome guests, route calls, manage inventory tagging, and support delivery and recall processes with internal teams. A bilingual advantage is encouraged, and a team-focused, performance-driven environment awaits.