On-Site Retail Associate — Guest Experience Champion

World Equestrian Center; Ocala, Northern (FL, KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

World Equestrian Center in Ocala, FL is seeking Retail Associates to support daily operations, assist with sales, merchandising, and customer engagement. This evergreen posting builds a candidate pipeline for future openings across our retail concepts and locations.

If you are friendly, dependable, and passionate about guest service, you will thrive in a fast-paced, team-oriented environment. Prior retail or POS experience is a plus; flexible availability is appreciated.

Qualifications

• Strong customer service and communication skills.
• Professional, positive, and guest-focused attitude.
• Ability to work effectively both independently and as part of a team.
• Ability to multitask in a fast-paced retail environment.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.
• Experience operating a point-of-sale (POS) system.
• Knowledge of merchandising and inventory practices.

Responsibilities

• Greet guests and provide exceptional service from arrival through checkout.
• Assist customers with product selection, purchases, and general inquiries.
• Operate point-of-sale systems and accurately process transactions.
• Promote products and support sales goals through outstanding service and product knowledge.
• Maintain organized, clean, and visually appealing sales floors and displays.
• Restock merchandise and assist with inventory management activities.
• Receive, unpack, and organize incoming merchandise shipments.
• Fulfill customer orders, including phone and online orders, accurately and efficiently.
• Assist in maintaining store standards, policies, and operating procedures.
• Resolve customer concerns professionally or elevate issues to leadership when appropriate.
• Support special events, retail promotions, and seasonal merchandising initiatives.
• Collaborate with team members to create a positive and productive work environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Multitasking

Flexibility

Tools

POS system

Job description

World Equestrian Center in Ocala, FL is seeking Retail Associates to support daily operations, assist with sales, merchandising, and customer engagement. This evergreen posting builds a candidate pipeline for future openings across our retail concepts and locations.

If you are friendly, dependable, and passionate about guest service, you will thrive in a fast-paced, team-oriented environment. Prior retail or POS experience is a plus; flexible availability is appreciated.