Guest Experience Coordinator

Le Char Beauty Spa; Oak Brook (IL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Le Char Beauty Spa in Oak Brook, IL is seeking a friendly receptionist to be the first point of contact for clients, ensuring a smooth daily operation and an outstanding guest experience. You will greet clients warmly, schedule and confirm appointments, answer phones and messages, process payments, and support front desk operations with a professional, organized approach.

Prior customer service experience is preferred, and strong communication and organizational skills are essential to succeed

Qualifications

• Previous receptionist or customer service experience preferred.
• Strong communication and organizational skills.
• Comfortable using booking and POS systems.
• Professional appearance and friendly attitude.

Responsibilities

• Greet clients warmly and create a positive first impression
• Schedule, confirm, and manage appointments
• Answer phones, texts, and emails in a professional manner
• Process payments, gift cards, and memberships
• Maintain a clean, organized front desk area
• Assist with client questions, promotions, and retail sales
• Coordinate with technicians and staff to ensure timely service

Skills

Customer service

Communication

Organization

Booking systems

Tools

POS systems

Booking software

Job description

Le Char Beauty Spa in Oak Brook, IL is seeking a friendly receptionist to be the first point of contact for clients, ensuring a smooth daily operation and an outstanding guest experience. You will greet clients warmly, schedule and confirm appointments, answer phones and messages, process payments, and support front desk operations with a professional, organized approach.

Prior customer service experience is preferred, and strong communication and organizational skills are essential to succeed