Guest Experience Coordinator

Alicia DuBose - State Farm Insurance Agent; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Supportive environment

Professional skills development

Hands-on customer interaction

Growth opportunities

Community-focused team

Job summary

Alicia DuBose - State Farm Insurance Agent is seeking a full-time receptionist/customer service representative in Houston, TX. The role focuses on greeting customers, answering calls, scheduling, and delivering a welcoming, helpful customer experience in a community-focused State Farm office.

Ideal candidates are friendly, organized, dependable, and confident in discussing customer needs. Prior receptionist or customer service experience is preferred, with opportunities for professional growth

Qualifications

• Greet customers warmly in person and over the phone.
• Answer incoming calls and direct customers to the appropriate team members.
• Manage appointments, scheduling, and office communications.
• Assist with customer inquiries and maintain accurate records.
• Engage in meaningful conversations with new and existing customers to identify their needs.

Responsibilities

• Follow up with customers and provide exceptional service.
• Support daily office operations and administrative projects.
• Be friendly, professional, and people-oriented.
• Organized, detail-oriented, and dependable.
• Comfortable handling multiple tasks in a fast-paced environment.

Skills

Customer service

Reception duties

Communication

Organization

Multi-tasking

Job description

Alicia DuBose - State Farm Insurance Agent is seeking a full-time receptionist/customer service representative in Houston, TX. The role focuses on greeting customers, answering calls, scheduling, and delivering a welcoming, helpful customer experience in a community-focused State Farm office.

Ideal candidates are friendly, organized, dependable, and confident in discussing customer needs. Prior receptionist or customer service experience is preferred, with opportunities for professional growth