Customer-Focused Insurance Account Rep (Bonus, PTO, Vision)

Alicia DuBose - State Farm Insurance Agent; Houston (TX); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Paid time off

Vision insurance

Job summary

Alicia Dubose State Farm Agency in Houston is seeking an Account Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and anticipate the needs of community members you serve.

Ideal candidates are customer-focused and sales-minded, with opportunities for internal growth as you contribute to client satisfaction and agency success.

Qualifications

• Dedicated to customer service.
• Able to relate to customers and anticipate their needs.
• Excellent communication to assist customers and coordinate with agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet customer needs while promoting the development of the business.

Skills

Customer service

Customer empathy

Communication skills

Problem solving

Job description

Alicia Dubose State Farm Agency in Houston is seeking an Account Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and anticipate the needs of community members you serve.

Ideal candidates are customer-focused and sales-minded, with opportunities for internal growth as you contribute to client satisfaction and agency success.