Spa Manager

Four Seasons; Hawaii; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Salary 75k-85k

Medical benefits

Retirement plan

Wellness credit

Travel credit

Paid time off

Holiday pay

Employee discounts

Employee meals

Dry cleaning

On-island housing

Job summary

Four Seasons Resort Lanai is seeking a Spa Manager to lead all spa operations, guest services, fitness, treatment, salon and wellness areas, ensuring a luxury guest experience. You will recruit, train, coach, and develop spa team members while upholding brand standards and company culture.

The ideal candidate has at least two years of supervisory or management experience in a luxury spa or hospitality setting, legal US work authorization, and professional massage, esthetics, or cosmetology

Responsibilities

• Lead and oversee Spa operations including guest services, fitness, treatment, salon, and wellness areas to ensure luxury service standards.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna'i, lies the secluded retreat of Four Seasons Resort Lāna'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

SPA MANAGER

The Four Seasons Resort Lāna'i is looking for a Spa Manager who share s a passion for excellence and who infuse s enthusiasm into everything they do. Ou r teams' have the opportunity to shape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU'LL DO

• Lead and oversee all Spa operations, including guest services, fitness, treatment, salon, and wel lness areas, ensuring exceptional service standards, operational excellence, and a luxury guest experience
• Recruit, train, coach, and develop Spa team members and leaders while fostering employee engagement, accountability, and adherence to company culture and service standards
• Manage departmental financial performance through budgeting, forecasting, labor management, purchasing , inventory control, retail operations, and revenue-driving initiatives
• Maintain a visible leadership presence, build strong guest relationships, coordinate group business and VIP experiences, and lead service recovery efforts to ensure guest satisfaction
• Oversee Spa facilities, equipment, cleanliness, and product inventories in partnership with resort departments to ensure operational readiness and brand standards are consistently maintained
• Manage administrative and operational functions, including scheduling, payroll, reporting, compliance, and departmental communications, while ensuring efficient daily operations
• Develop and uphold Spa programs, policies, and operating standards that support exceptional guest experiences and alignment with brand objectives
• And More !

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required .
• Ability to stand for extended periods, lift up to 50 lbs , and push/pull as needed during shifts
• Minimum of two (2) years of supervisory or management experience in a luxury spa, wellness, or hospitality environment preferred
• Professional Massage Therapy, Esthetics, or Cosmetology license preferred

JOIN OUR 'OHA NA & ENJOY OUR AMAZING BENEFITS:

• Salary Range : $ 75k - $85k
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island hous