Guest Experience Coordinator

Platinum Coastal Group; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an on-site guest services coordinator to ensure a seamless guest journey. You will prepare for arrivals, interact with guests throughout their visit, and coordinate requests with operational teams to deliver exceptional experiences.

This role is guest-facing, on-site, and highly collaborative, requiring friendly communication and attention to detail. Training is provided; prior hospitality experience helps, but enthusiasm and reliability matter most for success.

Qualifications

• Trainings provided for entry-level hires.
• Strong communication and teamwork are important.

Responsibilities

• Prepare for arrivals, activities, or special guest needs
• Interact directly with guests throughout their visit
• Coordinate requests with operational teams
• Track feedback and help improve the overall guest experience

Skills

training

on site

communications

teams

Job description

Role Focus: Coordinates details that shape the guest journey, including communications, special requests, activities, and onsite service.

Environment: On site, guest-facing, collaborative and highly interactive.

Day-to-day Responsibilities

• Prepare for arrivals, activities, or special guest needs
• Interact directly with guests throughout their visit
• Coordinate requests with operational teams
• Track feedback and help improve the overall guest experience

This is an on-site hospitality role with regular face-to-face interaction with guests, visitors, clients, attendees, members, or coworkers. It is not a remote position.

What we'd look for:

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.

Skills: training,on site,communications,teams