On-Site Guest Experience Specialist

Platinum Coastal Group; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an on-site guest services coordinator to ensure a seamless guest journey. You will prepare for arrivals, interact with guests throughout their visit, and coordinate requests with operational teams to deliver exceptional experiences.

This role is guest-facing, on-site, and highly collaborative, requiring friendly communication and attention to detail. Training is provided; prior hospitality experience helps, but enthusiasm and reliability matter most for success.

Qualifications

• Trainings provided for entry-level hires.
• Strong communication and teamwork are important.

Responsibilities

• Prepare for arrivals, activities, or special guest needs
• Interact directly with guests throughout their visit
• Coordinate requests with operational teams
• Track feedback and help improve the overall guest experience

Skills

training

on site

communications

teams

Job description

Platinum Coastal Group is seeking an on-site guest services coordinator to ensure a seamless guest journey. You will prepare for arrivals, interact with guests throughout their visit, and coordinate requests with operational teams to deliver exceptional experiences.

This role is guest-facing, on-site, and highly collaborative, requiring friendly communication and attention to detail. Training is provided; prior hospitality experience helps, but enthusiasm and reliability matter most for success.