Hospitality Experience Coordinator

Travel With Sann; Miami (NM); Remote; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Travel With Sann is seeking a personable Hospitality Experience Coordinator to help clients research services and coordinate arrangements from initial request to completion. The role emphasizes customer service, organization, and attentiveness.

You will gather client preferences, research accommodations and transportation, coordinate reservations, and maintain clear communication and records. This fully remote position offers onboarding, ongoing education, and a collaborative team environment.

Qualifikationen

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• High attention to detail and organization.
• Comfortable researching information online and learning new platforms.
• Reliable, professional, and responsive.

Aufgaben

• Gather information about client preferences and requests.
• Research accommodations, activities, transportation, and services.
• Assist with coordinating reservations and related arrangements.
• Communicate important information and updates to clients.
• Review confirmations and details for accuracy.
• Assist with modifications and special requests.
• Maintain organized client records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Coordinate with hospitality providers when needed.
• Provide responsive and professional client support.

Kenntnisse

Communication skills

Customer-service mindset

Attention to detail

Organization

Online research

Adaptability to digital platforms

Tools

CRM systems

Jobbeschreibung

We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.

This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.

Key Responsibilities

• Gather information about client preferences and requests
• Research accommodations, activities, transportation, and other available services
• Assist with coordinating reservations and related arrangements
• Communicate important information and updates to clients
• Review confirmations and details for accuracy
• Assist with modifications and special requests
• Maintain organized client records and documentation
• Follow up on outstanding information and upcoming arrangements
• Coordinate with hospitality and service providers when needed
• Provide responsive and professional client support

Qualifications

• Excellent communication and interpersonal skills
• Strong customer-service mindset
• High attention to detail
• Good organization and time-management abilities
• Comfortable researching information online
• Ability to learn new digital platforms and systems
• Reliable, professional, and responsive
• Previous hospitality, customer service, reservations, or related experience is helpful but not required

Position Highlights

• Fully remote environment
• Comprehensive onboarding and training
• Continuing education opportunities
• Access to professional systems and resources
• Ongoing learning and skill development
• Collaborative team environment