Guest Experience Concierge — Wellness & Membership

SAUNA HOUSE®; Summerville (SC); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Flexible schedule

Paid time off

Wellness resources

Descrizione del lavoro

Sauna House, located in Summerville, SC, is seeking a Guest Service Coordinator to deliver top-tier hospitality at check-in and throughout the guest journey. You will manage reservations, promote memberships and services, and ensure a pristine, inviting bathhouse experience.

The role emphasizes guest satisfaction, teamwork, and brand standards, with pay starting at $18/hour and a schedule that includes evenings, weekends, and holidays.

Competenze

• Experience in hospitality or wellness environments preferred.
• Strong communication and guest-service mindset required.
• Able to maintain composure and solve issues with empathy.

Mansioni

• Greet guests and manage check-in/check-out with a warm, attentive approach.
• Promote memberships, packages, massage services, and retail offerings.
• Handle reservations, scheduling, and guest communications professionally.
• Maintain safety, cleanliness, and a welcoming bathhouse environment.
• Collaborate with team and leadership to meet guest and brand standards.

Conoscenze

Hospitality

Customer service

Communication

Empathy

Time management

Strumenti

Reservation systems

POS systems

Descrizione del lavoro

Sauna House, located in Summerville, SC, is seeking a Guest Service Coordinator to deliver top-tier hospitality at check-in and throughout the guest journey. You will manage reservations, promote memberships and services, and ensure a pristine, inviting bathhouse experience.

The role emphasizes guest satisfaction, teamwork, and brand standards, with pay starting at $18/hour and a schedule that includes evenings, weekends, and holidays.