Guest Experience Concierge - Wellness & Membership

JDS Sports; Summerville (SC); On-site; USD 20,000 - 29,000; Full time

Job summary

Sauna House in Summerville seeks a Guest Service Coordinator to deliver exceptional hospitality, manage check-ins, memberships, and guest inquiries. You will maintain a welcoming bathhouse, assist with reservations, and promote services while partnering with leadership to uphold brand standards.

The role emphasizes guest experience, sales, and smooth daily operations in a fast-paced wellness environment, with compensation starting at $18/hour and opportunities for incentives.

Qualifications

• Natural host with guest-centric approach.
• Friendly, proactive hospitality mindset.
• Strong communication and time management skills.
• Experience in hospitality, wellness, or F&B preferred.
• Comfort promoting memberships or retail; POS familiarity.

Responsibilities

• Greet guests, check in/out, and ensure a warm visit.
• Resolve guest concerns with empathy and urgency.
• Educate guests on services, memberships, and retail.
• Maintain a welcoming bathhouse and up-sell thoughtfully.
• Manage reservations, inquiries, and guest communications.
• Process payments accurately and protect guest data.
• Follow opening/closing procedures and restock as needed.
• Adhere to safety protocols and report hazards.
• Communicate with teammates and leadership clearly.

Skills

Guest service

Hospitality

Communication

Attention to detail

Time management

Emotional intelligence

Teamwork

Job description

Sauna House in Summerville seeks a Guest Service Coordinator to deliver exceptional hospitality, manage check-ins, memberships, and guest inquiries. You will maintain a welcoming bathhouse, assist with reservations, and promote services while partnering with leadership to uphold brand standards.

The role emphasizes guest experience, sales, and smooth daily operations in a fast-paced wellness environment, with compensation starting at $18/hour and opportunities for incentives.