Coordinador de Experiencia del Cliente – Bienestar

Sauna House Charlotte; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Sauna House Charlotte is seeking a Guest Service Coordinator to shape the guest experience from the moment they enter. You manage arrivals, answer questions, and steward a calm, inviting atmosphere, ensuring each guest feels seen and cared for.

You will coordinate bookings, explain rituals and therapies, and collaborate with practitioners to maintain flow and high standards of cleanliness and safety throughout the space.

Qualifications

• You notice the small details and act without being told.
• You are a host by nature and invite guests with warmth.
• You embody the ritual and bring authentic energy to every interaction.
• You are curious about Sauna House offerings and health benefits.

Responsibilities

• Enlightened Welcome: create a warm, intentional environment and transition guests from outside chaos into safety.
• Active Listening: anticipate guest needs and identify first-timers or regulars.
• Expert Communication: manage calls, emails, and bookings with warmth and accuracy.

Skills

Emotional intelligence

Strong work ethic

Technical skill

Job description

Sauna House Charlotte is seeking a Guest Service Coordinator to shape the guest experience from the moment they enter. You manage arrivals, answer questions, and steward a calm, inviting atmosphere, ensuring each guest feels seen and cared for.

You will coordinate bookings, explain rituals and therapies, and collaborate with practitioners to maintain flow and high standards of cleanliness and safety throughout the space.