Guest Experience Concierge — Warm Check-Ins

CoralTree Hospitality Group; San Diego (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Town and Country Resort in San Diego is seeking a Front Desk Agent to be the first friendly face guests meet on arrival. You will help ensure smooth check-ins and check-outs, coordinate reservations, and provide information about resort amenities and local attractions.

The role emphasizes warm service, accuracy, effective communication with other departments, and attentiveness to guest needs while maintaining safety and privacy in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience or familiarity with hotel front desk operations is a plus.
• Proficiency with basic computer systems and software used in hospitality.

Responsibilities

• Greet guests warmly and professionally on arrival.
• Handle check-ins, check-outs, and reservations efficiently.
• Provide information about resort amenities and local attractions.
• Address guest inquiries and resolve issues promptly and courteously.
• Process payments accurately and maintain records.
• Collaborate with other departments to ensure guest satisfaction.
• Maintain safety and guest privacy standards.

Skills

Communication

Interpersonal skills

Multitasking

Hospitality knowledge

Basic computer skills

Tools

Hotel management systems

Job description

Town and Country Resort in San Diego is seeking a Front Desk Agent to be the first friendly face guests meet on arrival. You will help ensure smooth check-ins and check-outs, coordinate reservations, and provide information about resort amenities and local attractions.

The role emphasizes warm service, accuracy, effective communication with other departments, and attentiveness to guest needs while maintaining safety and privacy in a fast-paced environment.