Guest Experience Concierge: Front Desk & More

WS Management Inc.; San Diego (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Best Western Plus Hacienda Hotel in San Diego, CA seeks a Guest Experience Agent to blend front desk, concierge, and hospitality duties. You will warmly welcome guests, assist with check-ins and check-outs, and provide tailored recommendations for local restaurants, attractions, and activities to enhance every stay.

The role requires delivering outstanding guest service, proactively engaging with guests, and acting as a knowledgeable resource for hotel amenities and surrounding area.

Qualifications

• Front desk or guest services experience preferred
• Excellent interpersonal communication and guest relations
• Ability to resolve issues professionally and efficiently
• Friendly, outgoing personality with hospitality focus
• Proficiency with computers and hotel software
• Organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Knowledge of local attractions and dining options

Responsibilities

• Welcome guests with a friendly, professional attitude
• Perform check-ins and check-out procedures accurately and efficiently while maintaining exceptional customer service
• Assist guests with reservations, room assignments, billing inquiries, and special accommodation requests
• Serve as a concierge by providing recommendations for local restaurants, attractions, shopping, entertainment, transportation, and area events
• Proactively engage with guests throughout the property to offer assistance, answer questions, and enhance their overall experience
• Respond promptly and professionally to guest concerns, service requests, and feedback ensuring timely resolution
• Assist with phone inquiries, reservations, and guest communications through multiple channels
• Support guest loyalty programs and promote hotel offerings when appropriate
• Assist with additional guest service responsibilities as assigned by management

Skills

Guest service

Concierge

Hospitality

Customer service

Communication

Problem solving

Multitasking

PMS software

Organization

Attention to detail

Team player

Local knowledge

Education

High School diploma or equivalent

Job description

Best Western Plus Hacienda Hotel in San Diego, CA seeks a Guest Experience Agent to blend front desk, concierge, and hospitality duties. You will warmly welcome guests, assist with check-ins and check-outs, and provide tailored recommendations for local restaurants, attractions, and activities to enhance every stay.

The role requires delivering outstanding guest service, proactively engaging with guests, and acting as a knowledgeable resource for hotel amenities and surrounding area.