Front Desk Agent

CoralTree Hospitality Group; San Diego (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Town and Country Resort in San Diego is seeking a Front Desk Agent to be the first friendly face guests meet on arrival. You will help ensure smooth check-ins and check-outs, coordinate reservations, and provide information about resort amenities and local attractions.

The role emphasizes warm service, accuracy, effective communication with other departments, and attentiveness to guest needs while maintaining safety and privacy in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience or familiarity with hotel front desk operations is a plus.
• Proficiency with basic computer systems and software used in hospitality.

Responsibilities

• Greet guests warmly and professionally on arrival.
• Handle check-ins, check-outs, and reservations efficiently.
• Provide information about resort amenities and local attractions.
• Address guest inquiries and resolve issues promptly and courteously.
• Process payments accurately and maintain records.
• Collaborate with other departments to ensure guest satisfaction.
• Maintain safety and guest privacy standards.

Skills

Communication

Interpersonal skills

Multitasking

Hospitality knowledge

Basic computer skills

Tools

Hotel management systems

Job description

Welcome to Town and Country Resort, where guests experience more than just a stay— they create unforgettable memories. With our vibrant atmosphere and exceptional service, we aim to exceed expectations at every turn. Join our team as a Front Desk Agent and be the first friendly face our guests encounter when they arrive. As a Front Desk Agent, you’ll be the heart of our guest experience, ensuring smooth check-ins, check-outs, and everything in between. Your warm personality and attention to detail will help create a welcoming and seamless stay for our guests. Pay Rate $22.00 Hr. #TowncountrySD

Responsibilities

• Greet guests with a warm and friendly demeanor, making them feel at home.
• Handle check-ins, check-outs, and reservations efficiently and accurately.
• Provide information about the resort amenities, local attractions, and special events.
• Resolve guest inquiries, requests, and concerns promptly and professionally.
• Manage payment transactions and maintain accurate records.
• Communicate effectively with other departments to ensure guest satisfaction.
• Uphold safety and security standards while protecting guest privacy.

Qualifications

• Previous experience in hospitality or customer service is a plus, but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Proficiency in basic computer skills and familiarity with hotel management systems (preferred).
• A positive attitude and commitment to providing outstanding guest experiences.
• Flexibility to work various shifts, including weekends, evenings, and holidays.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours or more).
• Perform repetitive motions such as typing, reaching, and using office equipment.
• Occasionally lift or carry items up to 25 pounds (e.g., luggage or office supplies).
• Comfortable working in a dynamic, fast-paced environment.