Guest Experience Concierge & VIP Coordinator

line-saguaro-careers; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

The LINE Austin is seeking a dynamic Guest Experience Coordinator with a passion for hospitality and an entrepreneurial spirit to join our team. You will drive guest-centric experiences across hotel outlets and coordinate VIP activities and curbside services with a focus on seamless execution.

Ideal candidates bring 3+ years in hospitality, strong communication, and a collaborative mindset. Competitive benefits are offered in a diverse, inclusive work environment.

Qualifications

• High School diploma or GED required.
• 3 years related experience in hospitality or service preferred.
• Strong communication skills.
• Collaborative spirit.
• Ethical conduct.
• Computer proficiency: Microsoft Office, Opera PMS.
• Positive attitude.
• Eye for detail.
• Problem solving abilities.

Responsibilities

• Must be courteous and gracious, maintaining a professional demeanor at all times.
• Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.
• Maintain “open door” communication with employees.
• Seek out opportunities for guest-centric experiences in all outlets of the hotel by following established procedures to conduct pre-arrival, and follow up from guest correspondence and feedback.
• Oversee and implement Hotel Guest Experience initiatives.
• Be an Experience Assistant by being a liaison with in-house guests, provide service poolside during the summer months, do VIP meet and greets during check-in, and coordinate among all departments for seamless execution of service.
• Coordinate the VIP program which includes identifying potential guests and updating the guest profile with background information, assisting Front Office team in identifying potential upsell guests to the couple’s floor, and communicating successes to the Hotel in an effort to keep intensity and focus high.
• No Fuss” Curbside Check in which includes assisting the Reservations and Front Office teams to identify guests and achieve a seamless arrival experience for return guests.
• Monitor Curbside Check in by setting a goal of 15% of all arrivals as Curb Side guests and communicating successes to the Hotel in an effort to keep intensity and focus high.
• Be knowledgeable on all products available within the hotel Lobby Shop.
• Monitor and maintain Lobby Shop, perform product inventory, and all guest transactions.
• Work with Front Office Managers and Reservations Team to learn from each other’s successes and failures to develop a consistent product company wide.
• Proficient in all department systems and programs including Property Management System, Guest Service Request and Reservation Systems.
• Coach staff to achieve culture standards & core standards of Guest Experience Assistant/Manager and couple experience.
• Supervise the activities of the Front Office team in order to ensure adherence to The Line Hotel standards, policies & procedures.
• Assist with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area.
• Ensure staff understands their job expectations before holding them accountable.
• Maintain awareness of documentation needed and retained in employee files.
• Be familiar with all safety and emergency procedures including OSHA requirements.
• Attend relevant meetings.

Skills

Communication skills

Team collaboration

Customer service

Attention to detail

Problem solving

Professional demeanor

Education

High School diploma

Tools

Microsoft Office

Opera PMS

Job description

The LINE Austin is seeking a dynamic Guest Experience Coordinator with a passion for hospitality and an entrepreneurial spirit to join our team. You will drive guest-centric experiences across hotel outlets and coordinate VIP activities and curbside services with a focus on seamless execution.

Ideal candidates bring 3+ years in hospitality, strong communication, and a collaborative mindset. Competitive benefits are offered in a diverse, inclusive work environment.