Guest Experience Concierge & Valet

KW PROPERTY MANAGEMENT AND CONSULTING; Miami Beach (FL); On-site; USD 27,000 - 38,000; Full time

Job summary

KW Property Management and Consulting is seeking a Front Desk Agent (Valet) to provide exceptional guest and resident services at the community gate. You will greet visitors, manage check-ins, and coordinate with staff to ensure smooth operations while maintaining safety and security protocols.

The ideal candidate will have a high school diploma or GED, basic computer skills, and a cooperative, bilingual English/Spanish capability. Valid Florida driver's license and valet experience are a plus.

Qualifications

• High school diploma or GED; some college preferred.
• Must have strong organizational, interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations.
• Previous hospitality experience highly preferred.
• Must have three years of driving experience with a good driving record.
• Employees must possess a valid driver's license in the State of Florida.
• Previous valet experience is a strong plus.

Responsibilities

• Greet all guests in a standing upright position and provide high-quality customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security; follow check-in policies.
• Coordinate with office staff to maintain and update all unit owner information in computer database.
• Use proper phone etiquette for all incoming and outgoing calls; keep calls clear and professional.
• Report any violations of the Rules and Regulations observed.
• Observe precautions to protect residents, guests and property; report damage or theft.
• Maintain the key control system and ensure keys are locked and accounted for.
• Be familiar with the fire alarm system operations and report incidents.
• Call police or fire departments in emergencies.
• Follow standards and procedures for emergency response with management and services.
• Write daily activity reports and irregularities.
• Report maintenance items such as lights, leaks, or damaged equipment to the Association daily.
• Inspect vehicles for damage prior to parking.

Skills

Interpersonal skills

Communication skills

Organizational skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

KW Property Management and Consulting is seeking a Front Desk Agent (Valet) to provide exceptional guest and resident services at the community gate. You will greet visitors, manage check-ins, and coordinate with staff to ensure smooth operations while maintaining safety and security protocols.

The ideal candidate will have a high school diploma or GED, basic computer skills, and a cooperative, bilingual English/Spanish capability. Valid Florida driver's license and valet experience are a plus.