Guest Experience & Reservations Specialist

Blackberry Farm; Center (IN); On-site; USD 28,000 - 40,000; Full time

Job summary

Blackberry Farm in Maryville, TN is seeking a Reservations Agent to handle phone and email reservations, ensure guest satisfaction, and manage special requests for Blackberry Farm properties. The role requires strong communication and organizational skills.

Ideal candidates may have 1–2 years in sales and customer service, with college degree preferred. Knowledge of Property Management Systems is a plus. Regular attendance and teamwork are essential.

Qualifications

• Experience in sales and customer service is preferred.
• Excellent telephone and written communication skills are required.
• Typing proficiency, computer experience, and strong organizational skills are essential.
• Experience with Property Management Systems is a plus.

Responsibilities

• Accept and enter all phone/email reservations professionally and timely per policies.
• Enter and communicate special requests to the property and track daily.
• Be knowledgeable about Blackberry Farm properties and activities to ensure accuracy on websites.
• Reserve and track gift certificates and manage them per policy.
• Assist Reservations Supervisor with reports and daily tasks.
• Enter demographic information into the database for marketing and direct mail.
• Fulfill guest requests and meet or exceed expectations.
• Other duties as assigned.

Skills

Customer service

Telephone skills

Typing proficiency

Organizational skills

Education

College degree preferred

Tools

Property Management Systems (PMS)

Job description

Blackberry Farm in Maryville, TN is seeking a Reservations Agent to handle phone and email reservations, ensure guest satisfaction, and manage special requests for Blackberry Farm properties. The role requires strong communication and organizational skills.

Ideal candidates may have 1–2 years in sales and customer service, with college degree preferred. Knowledge of Property Management Systems is a plus. Regular attendance and teamwork are essential.