Guest Experience Concierge - Salon & Spa

Nurtur Aveda; West Des Moines (IA); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

401(k)/match

PTO

Employee discounts on products and ser

Zusammenfassung

Nurtur Aveda is seeking a Salon Concierge to deliver exceptional guest experiences in a fast-paced salon/spa environment. You will uphold our core values, assist with appointment scheduling, and collaborate with team members to ensure high-quality service.

Ideal candidates have 2+ years in retail or customer service, strong interpersonal and communication skills, and the flexibility to work evenings and weekends.

Qualifikationen

• Minimum of 2 years' continuous retail or customer service experience in a salon or spa.
• Strong interpersonal, communication, and presentation skills.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Exhibit leadership, time management, organization, self-direction, initiative, resourcefulness, and follow-through.

Aufgaben

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors.
• Provide hospitality, guest care, and service excellence.
• Pre-book appointments and assist with scheduling to ensure quality guest experiences.
• Upsell services and notify guests of specials.
• Coordinate with Salon + Spa Manager to address guest challenges promptly.
• Communicate inventory shortage and incidents to management.
• Maintain professionalism with students, team members, and guests.
• Meet and exceed performance goals set by leadership.

Kenntnisse

Customer service

Retail sales

Interpersonal skills

Time management

Multitasking

Communication

Professionalism

Ausbildung

High school diploma

Bachelor’s degree a plus

Jobbeschreibung

Nurtur Aveda is seeking a Salon Concierge to deliver exceptional guest experiences in a fast-paced salon/spa environment. You will uphold our core values, assist with appointment scheduling, and collaborate with team members to ensure high-quality service.

Ideal candidates have 2+ years in retail or customer service, strong interpersonal and communication skills, and the flexibility to work evenings and weekends.