Guest Experience Concierge - Reservations & Local Tips

Guest Services; Wenatchee (WA); On-site; USD 21,000 - 29,000; Full time

Job summary

Guest Services, Inc. is seeking a Concierge to create guest loyalty by delivering exceptional service, arranging dining/show reservations, spa appointments, directions, and meeting special requests to enhance each guest's stay.

The ideal candidate will have a High School Diploma or GED, customer service experience, and the ability to coordinate multiple priorities while maintaining privacy and confidentiality. Bilingual skills are a plus.

Qualifications

• High School Diploma or GED preferred.
• Previous experience in customer service.
• Demonstrated talent for interacting with a wide variety of people.
• Second language preferred.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Basic math skills and the ability to operate basic office equipment.
• Exceptional customer service abilities; actively looks for ways to assist guests and coworkers.

Responsibilities

• Promote the property's amenities by informing guests on the unit's restaurants, spa/salon services, gift shop, pool, etc.
• Professionally engage and interact with guests, presenting a friendly and approachable demeanor and willingness to help.
• Ensure complete guest satisfaction at all times.
• Tend to guests' requests prior/upon arrival, and throughout stay.
• Handle guests' complaints and solve them according to customer service standards.
• Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with unit and company's policies.
• Provide directions and suggestions for guest activities.
• Make reservations when necessary.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Customer service

Team leadership

Multitasking

Second language

Communication

Education

High School Diploma or GED

Job description

Guest Services, Inc. is seeking a Concierge to create guest loyalty by delivering exceptional service, arranging dining/show reservations, spa appointments, directions, and meeting special requests to enhance each guest's stay.

The ideal candidate will have a High School Diploma or GED, customer service experience, and the ability to coordinate multiple priorities while maintaining privacy and confidentiality. Bilingual skills are a plus.