Guest Experience Agent

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 32,000 - 46,000; Full time

Job summary

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort in Puerto Rico is seeking a friendly Concierge to greet guests and serve as the trusted guest services expert. You will provide local area information, tailor recommendations, and help with dining, tours, and events to enhance guest satisfaction.

The role requires bilingual English and Spanish, strong communication, and knowledge of the hotel and surrounding attractions.

Qualifications

• High school diploma or equivalent required; hospitality education preferred.
• 1–2 years experience in hotel or guest services, luxury properties preferred.
• Extensive knowledge of the local area, attractions, and events.
• Valid driver’s license for the applicable state.
• Bilingual English and Spanish required.
• Strong communication and interpersonal skills.

Skills

Customer service

Communication

Interpersonal skills

Bilingual EN/ES

Local area knowledge

Problem solving

Education

High school diploma or equivalent

Associate degree in Hospitality/Tourism

Bachelor’s degree in Hospitality/Tourism

Job description

Job Summary

The Concierge is responsible for creating a welcoming first impression and serving as the trusted expert and primary point of contact for guests. They provide current information about the local area, attractions, and events, greeting guests warmly and assisting with questions. Through personalized, efficient, and memorable interactions, the Concierge offers thoughtful recommendations and tailored assistance to meet each guest’s unique needs and preferences. By anticipating guest requests with professionalism and warmth, the Concierge plays a key role in enhancing overall guest satisfaction and loyalty

Job Summary

The Concierge is responsible for creating a welcoming first impression and serving as the trusted expert and primary point of contact for guests. They provide current information about the local area, attractions, and events, greeting guests warmly and assisting with questions. Through personalized, efficient, and memorable interactions, the Concierge offers thoughtful recommendations and tailored assistance to meet each guest’s unique needs and preferences. By anticipating guest requests with professionalism and warmth, the Concierge plays a key role in enhancing overall guest satisfaction and loyalty

Education & Experience

• High school diploma or equivalent is required; an associate or bachelor’s degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum of 1–2 years of progressive experience in a hotel, hospitality, or guest services role, preferably in luxury or full-service properties.
• Must have extensive knowledge of the local area, including attractions, restaurants, and events, with the ability to provide clear and accurate directions.
• Valid driver’s license for the applicable state is required.
• Strong organizational and problem-solving abilities.
• Strong customer service skills with excellent communication and interpersonal abilities to engage guests clearly, professionally, and warmly.
• Bilingual proficiency (English and Spanish) is mandatory.

Physical Requirements

• Must be able to stand and walk for extended periods of time throughout the property, including conducting site inspections.
• Long and flexible hours are sometimes required, including evenings, weekends, and holidays, based on business needs and emergency situations.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.