Guest Experience Concierge – Luxury Lounge

PCH Hotels And Resorts, Inc.; Mobile, Northern (AL, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Battle House Hotel and Spa is seeking a dynamic Guest Services Associate to assist guests with bookings and arrange activities to ensure a memorable stay. You will respond to requests for dining, golf, spa, and other services with courtesy and efficiency, showcasing exceptional guest relations and communication skills.

Ideal candidates thrive in a fast-paced setting, are team players, and excel at coordination under pressure while delivering top‑notch service to all guests.

Qualifications

• Assist guests with bookings and arrangements to enhance their stay.
• Coordinate guest requests for special arrangements or hotel services.
• Demonstrate excellent guest relations and communication skills.

Responsibilities

• Respond to guest requests quickly and courteously.
• Maintain knowledge of hotel services and amenities to inform guests.

Skills

Guest relations

Verbal communication

Team player

Attention to detail

Under pressure

Education

High school diploma or equivalent

Job description

Battle House Hotel and Spa is seeking a dynamic Guest Services Associate to assist guests with bookings and arrange activities to ensure a memorable stay. You will respond to requests for dining, golf, spa, and other services with courtesy and efficiency, showcasing exceptional guest relations and communication skills.

Ideal candidates thrive in a fast-paced setting, are team players, and excel at coordination under pressure while delivering top‑notch service to all guests.