Concierge - Full-Time (PM Shift)

Renaissance Mobile Riverview & Battle House Hotel & Spa; Mobile (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Insurance

Paid holidays and vacations

401k with matching

Tuition Reimbursement

Hotel and Food & Beverage Discounts

Tuition reimbursement

Discounts on hotel stays and F&B

Job summary

A luxury hotel in Alabama is seeking a Guest Services Assistant to enhance guest experiences by assisting with booking activities and responding to various requests. The ideal candidate possesses excellent guest relations and communication skills, along with being detail-oriented and able to thrive in a fast-paced environment. This position contributes greatly to ensuring guest satisfaction and memorable stays.

Qualifications

• Experience in customer service or hospitality industry preferred.
• Ability to assist in booking and setting up activities for guests.
• Strong organizational and multitasking capabilities.
• Detail-oriented, team player, able to work in a fast-paced environment.

Responsibilities

• Assist guests with booking activities like dining and spa treatments.
• Coordinate special guest requests and inform them of hotel services.
• Maintain excellent communication with guests and staff.
• Provide excellent guest relations and communication with guests and co-workers.
• Work well under pressure in a fast-paced environment.

Skills

Excellent guest relations skills

Excellent verbal communication skills

Detail-oriented

Team player

Ability to work well in a fast-paced environment

Ability to work well under pressure

Job description

About Us

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience.

Why Join Us?

This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

Benefits

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

Job Description

Assist the guests in booking and setting up activities such as dining, golf, massage and any other request from the guest to help make their stay the best. Responds and coordinates all guest requests for special arrangements or services, courteously and efficiently and informs guests of hotel services, features and room amenities. Excellent guest relations skills. Excellent verbal communication skills with guests and co-workers. Detail-oriented, team player. Ability to work well in a fast-paced environment. Ability to work well under pressure.