Guest Experience Concierge

Battle House Hotel & Spa; Mobile (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Battle House Hotel & Spa in Mobile, AL, seeks a dynamic Guest Services Associate to assist guests with bookings for dining, golf, spa treatments, and other requests. You will communicate clearly, coordinate services, and ensure memorable stays through attentive, courteous service.

Ideal candidates have excellent guest relations, strong verbal communication, and thrive in a fast-paced environment while maintaining attention to detail and teamwork.

Qualifications

• Experience in guest-facing roles preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work well under pressure.

Responsibilities

• Assist guests in booking and arranging activities (dining, golf, spa, etc.).
• Coordinate guest requests for special arrangements with courtesy and efficiency.
• Inform guests of hotel services, features and room amenities.
• Demonstrate excellent guest relations and verbal communication; be a team player in a fast-paced environment.

Skills

Guest relations

Verbal communication

Detail-oriented

Team player

Pressure handling

Job description

Battle House Hotel & Spa in Mobile, AL, seeks a dynamic Guest Services Associate to assist guests with bookings for dining, golf, spa treatments, and other requests. You will communicate clearly, coordinate services, and ensure memorable stays through attentive, courteous service.

Ideal candidates have excellent guest relations, strong verbal communication, and thrive in a fast-paced environment while maintaining attention to detail and teamwork.