Guest Experience Concierge - Luxury Hotel

Charm Connect; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Charm Connect in Los Angeles seeks a friendly Concierge Assistant to welcome guests, assist with check-in and check-out, and share information about hotel amenities and local attractions. You will arrange restaurant reservations, transportation, and guest requests, maintaining a polished appearance and professional demeanor to ensure a memorable stay.

The role requires strong communication, attention to detail, and the ability to work with a diverse clientele; prior hospitality experience is

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Previous experience in hospitality industry preferred.
• Excellent communication in English; other languages a plus.
• Knowledge of local attractions, restaurants, and transportation in Los Angeles.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Provide information about hotel amenities and local sights.
• Make restaurant reservations and arrange transportation as needed.
• Handle guest requests promptly and professionally.
• Maintain a neat, professional concierge desk area.
• Collaborate with hotel staff to ensure seamless guest experience.

Skills

Excellent communication skills

Knowledge of Los Angeles attractions

Multilingual skills a plus

Education

High school diploma or equivalent

Job description

Charm Connect in Los Angeles seeks a friendly Concierge Assistant to welcome guests, assist with check-in and check-out, and share information about hotel amenities and local attractions. You will arrange restaurant reservations, transportation, and guest requests, maintaining a polished appearance and professional demeanor to ensure a memorable stay.

The role requires strong communication, attention to detail, and the ability to work with a diverse clientele; prior hospitality experience is