Guest Experience Concierge – Lodge

Kohler; Ashwaubenon (WI); Hybride; USD 17 000 - 25 000; Plein temps

Résumé du poste

Lodge Kohler in Ashwaubenon, WI is seeking a Guest Services Agent to be the heartbeat of our front-of-house operations. You will greet guests, register them in the property management system, escort them to rooms with luggage, and assist with reservations for resort properties.

This full-time role requires 18+ and a valid driver’s license, strong verbal and written communication skills, and the ability to work shifts from 6:00am to 11:00pm, including weekends.

Qualifications

• Must be 18 years or older.
• Must possess a valid driver’s license.
• Strong verbal and written communication skills.

Responsabilités

• Greet guests at the door and use proper greeting and last name.
• Register guests in the property management system.
• Escort guests to their rooms with luggage.
• Valet guest’s vehicle or direct parking for self-park.
• Assist guests with reservations for resort properties.
• Maintain a clean work area across front desk, hall, spa, and related spaces.
• Adjust furniture arrangements as required by season or event.
• Provide in-depth knowledge of facilities, hours, activities, and area attractions.
• Inform supervisor of guest problems or unusual circumstances.

Connaissances

Customer service

Communication skills

Driver's license

Guest relations

Description du poste

Lodge Kohler in Ashwaubenon, WI is seeking a Guest Services Agent to be the heartbeat of our front-of-house operations. You will greet guests, register them in the property management system, escort them to rooms with luggage, and assist with reservations for resort properties.

This full-time role requires 18+ and a valid driver’s license, strong verbal and written communication skills, and the ability to work shifts from 6:00am to 11:00pm, including weekends.