Guest Services Agent

Kohler; Ashwaubenon (WI); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Lodge Kohler in Ashwaubenon, WI is seeking a Guest Services Agent to be the heartbeat of our front-of-house operations. You will greet guests, register them in the property management system, escort them to rooms with luggage, and assist with reservations for resort properties.

This full-time role requires 18+ and a valid driver’s license, strong verbal and written communication skills, and the ability to work shifts from 6:00am to 11:00pm, including weekends.

Qualifications

• Must be 18 years or older.
• Must possess a valid driver’s license.
• Strong verbal and written communication skills.

Responsibilities

• Greet guests at the door and use proper greeting and last name.
• Register guests in the property management system.
• Escort guests to their rooms with luggage.
• Valet guest’s vehicle or direct parking for self-park.
• Assist guests with reservations for resort properties.
• Maintain a clean work area across front desk, hall, spa, and related spaces.
• Adjust furniture arrangements as required by season or event.
• Provide in-depth knowledge of facilities, hours, activities, and area attractions.
• Inform supervisor of guest problems or unusual circumstances.

Skills

Customer service

Communication skills

Driver's license

Guest relations

Job description

Guest Services Agent, Lodge Kohler

Location: Awshaubenon, WI

Opportunity

Join our guest services team—the heartbeat of our business and the warmth our guests remember long after their stay.

• Open the door and greet guest with “sense of arrival” by using proper greeting and last name.
• Register guests in property management system.
• Escort guests to their rooms with luggage.
• Valet guest’s vehicle if requested or give directions to parking areas for self-park.
• Assist guests with requested reservations for resort properties.
• Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building.
• Maintain furniture arrangement as required by season or event.
• Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions.
• Inform supervisor of any guest problems or unusual circumstances.

This is Full -Time opportunity working Weekdays & Weekends. Shifts will vary between 6:00am and 11:00pm.

Skills/Requirements

• Candidates must be 18 years or older to apply.
• Candidates must possess a valid driver’s license.
• Strong verbal and written communication skills are necessary.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $12.25 - $18.35. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.