Member Experience Concierge I

FirstLight Federal Credit Union; El Paso (TX); Sur place; USD 20 000 - 28 000; Temps partiel

Résumé du poste

FirstLight Federal Credit Union seeks a Member Experience Concierge I at the Kenworthy Branch in El Paso, TX. The MEC is the first contact for members and visitors, delivering exemplary service with a friendly, courteous approach. The role includes clerical duties and facilitation of member needs within the Engagement Center.

The position emphasizes helpful guidance to members in using ATMs and digital services and coordination with staff to connect members to the right departments.

Qualifications

• High school diploma or equivalent.
• Six (6) months of customer service experience.

Responsabilités

• Provide exemplary service to members and visitors at the Engagement Center in a friendly, professional manner.
• Assist with clerical duties and guide members to the appropriate departments or services, including ATMs and digital channels.

Connaissances

Customer service

Formation

High school diploma or equivalent

Description du poste

Member Experience Concierge I# Member Experience Concierge IKenworthy Branch - El Paso, TX 79924## OverviewSalary Range$17.50 HourlyLevelEntryPosition TypeReserve (20 Hours)Job ShiftDayEducation LevelHigh SchoolCategoryAdmin - Clerical## Job DescriptionThe Member Experience Concierge (MEC) is the first point of contact for members and visitors to the Engagement Center and is responsible for providing exemplary service. They must create a positive member-experience through their professional, friendly and courteous interactions. They are also responsible for performing a wide variety of clerical duties that include but are not limited to: Providing administrative information to Engagement Center personnel, facilitating member and visitors’ assignment to employees that are best suited to meet the member’s needs and performing miscellaneous express service functions as needed. They may be asked to educate and guide members in using our interactive teller machines, direct members to use virtual and digital services offered by the Credit Union, direct members to appropriate departments for specialized needs, such as Business Center, Commercial Account MSR or Financial Advisor which are located at the Engagement Center.## Job Qualifications**EDUCATION/CERTIFICATION:**High school diploma or equivalent.**EXPERIENCE REQUIRED:**Six (6) months of customer service experience.