Member Experience Teller Center Specialist

GECU Federal Credit Union; El Paso (TX); On-site; USD 22,000 - 30,000; Part time

Job summary

GECU Federal Credit Union in El Paso, TX seeks a Part-time Teller Center Representative to provide friendly member service, handle transactions, and promote products. You will work 25 hours weekly across a schedule that includes weekdays and Saturdays, with duties that include cash handling, balancing, and promoting remote banking services.

The role requires a high school diploma or equivalent and 6 months of related experience, with strong communication and composure for handling upset members.

Qualifications

• Excellent member service skills and ability to respond quickly within policies.
• Ability to operate video monitoring, telephone and queuing systems.
• Ability to work with minimal supervision in a Teller Center.
• Knowledge of credit union policies, products and security procedures.

Responsibilities

• Greet members and respond to inquiries to create a positive member experience.
• Handle teller transactions accurately and efficiently.
• Cross-sell credit union products and services to meet member needs.
• Balance cash drawer and secure funds at shift end.
• Educate members on remote services like ITMs, ATMs, and mobile options.

Skills

Excellent member service

Multitasking with devices

Independent work

Effective communication

Cash handling

Education

High school diploma or equivalent

Job description

GECU Federal Credit Union in El Paso, TX seeks a Part-time Teller Center Representative to provide friendly member service, handle transactions, and promote products. You will work 25 hours weekly across a schedule that includes weekdays and Saturdays, with duties that include cash handling, balancing, and promoting remote banking services.

The role requires a high school diploma or equivalent and 6 months of related experience, with strong communication and composure for handling upset members.