Guest Experience Host — Las Vegas Resort

Westgate Resorts; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K with company match

Daily Pay access to earned wages

Wellness programs

Family-friendly culture

Employee Assistance Program (EAP)

Exclusive discounts for Team Members

Community involvement programs

Job summary

Westgate Resorts seeks an In House Greeter in Las Vegas to warmly welcome guests and set the tone for a memorable stay. You will assist with check-in, share resort knowledge, and guide guests to services and attractions.

The role emphasizes excellent communication, a friendly attitude in a fast-paced setting, and the ability to stand and assist with light luggage as needed. Multilingual skills, especially Spanish, are a plus.

Qualifications

• High school diploma or GED required.
• Previous experience in customer service or hospitality preferred.
• Exceptional interpersonal and communication skills.
• Ability to maintain a friendly and enthusiastic attitude in a fast-paced environment.
• Proficiency in computer systems and data entry.
• Strong multitasking abilities and attention to detail.
• Flexibility to work various shifts, including weekends and holidays.
• Professional appearance and excellent grooming standards.
• Multilingual skills are a plus, particularly Spanish.
• Knowledge of Las Vegas attractions and amenities is beneficial.
• Ability to stand for extended periods and assist with light luggage if needed.

Responsibilities

• Welcome guests with a warm, energetic greeting and a genuine smile.
• Provide informative and friendly assistance with the check-in process.
• Offer expert knowledge about our resort amenities and local attractions.
• Enter guest information accurately into our computer systems.
• Direct guests to appropriate areas within the resort.
• Collaborate with sales representatives to support their appointments.
• Assist other departments as needed to ensure smooth operations.
• Maintain a professional and approachable demeanor at all times.
• Anticipate and address guest needs proactively.
• Contribute to creating a positive and memorable guest experience.

Skills

Customer service

Interpersonal communication

Multitasking

Data entry

Computer systems

Professional appearance

Spanish language (bonus)

Knowledge of Las Vegas attractions

Stand for extended periods

Education

High school diploma or GED

Tools

Data entry systems

Job description

Westgate Resorts seeks an In House Greeter in Las Vegas to warmly welcome guests and set the tone for a memorable stay. You will assist with check-in, share resort knowledge, and guide guests to services and attractions.

The role emphasizes excellent communication, a friendly attitude in a fast-paced setting, and the ability to stand and assist with light luggage as needed. Multilingual skills, especially Spanish, are a plus.