Guest Experience Concierge | Front Desk & Events

Fenwick & West; Seattle (WA); On-site; USD 54,000 - 77,000; Full time

Benefits offered by this job

Discretionary bonus

Comprehensive benefits

Job summary

Fenwick & West is seeking a Hospitality Coordinator for our Seattle office to serve as the brand ambassador, delivering exceptional client experiences and front‑line service. The role supports the reception desk and conference center, ensuring smooth operations and a professional presence across the firm’s internal and external stakeholders.

The position requires 100% on-site work, with a Monday–Friday 8:00am–5:00pm PT schedule and potential overtime.

Qualifications

• 2+ years front desk/concierge experience in a law firm or professional services setting.

Responsibilities

• Answer and screen calls professionally, directing to appropriate party.
• Assist guests with arrival/departure using available technology and information.
• Notify security with guest list or vendor information and direct visitors.
• Welcome guests/clients and notify staff of arrivals.
• Escort guests to conference rooms and manage reception area.
• Schedule conference rooms and events, including catering orders.
• Coordinate with IT, Facilities for AV/setup and room changes.
• Coordinate with IT to meet meeting tech requirements.
• Accept deliveries and route to appropriate personnel.
• Assist with scheduling visiting offices across Fenwick locations.
• Distribute and collect new and loaner keycards.
• Participate in the firm’s emergency response plan.
• Provide back-up support for team members.
• Other related tasks as assigned.

Skills

MS Office Suite

Conference scheduling

Office seating software

Catering coordination

Food orders

Billing codes

Attention to detail

Multi-tasking

Customer service

Communication

Professionalism

Team collaboration

Flexibility

Education

Bachelor's degree preferred

Tools

EMS scheduling software

Maptician

Job description

Fenwick & West is seeking a Hospitality Coordinator for our Seattle office to serve as the brand ambassador, delivering exceptional client experiences and front‑line service. The role supports the reception desk and conference center, ensuring smooth operations and a professional presence across the firm’s internal and external stakeholders.

The position requires 100% on-site work, with a Monday–Friday 8:00am–5:00pm PT schedule and potential overtime.