Client Experience Lead — Front Desk & Events

Fenwick & West LLP; Seattle (WA); On-site; USD 54,000 - 77,000; Full time

Job summary

Fenwick & West LLP seeks a Hospitality Coordinator for our Seattle office to serve as the brand ambassador, delivering exceptional customer service to clients, guests, and employees. This full-time, on-site role operates Monday–Friday 8:00am–5:00pm PT with possible overtime, reporting to the Office Services Supervisor.

The position requires coordinating reception, conference rooms, catering, AV setup, and guest management, ensuring a seamless, welcoming environment for all visitors.

Qualifications

• 2+ years front desk/concierge experience in a law firm or professional services setting.

Responsibilities

• Answer and screen all incoming calls professionally and direct to appropriate party.
• Welcome and greet guests/clients and notify staff of arrival.
• Schedule conference rooms and arrange catering for meetings and events.
• Coordinate with IT/Facilities for conference room AV and setup.
• Assist with visiting offices scheduling and visitor management.
• Perform other related tasks as assigned.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Face-to-face hospitality

Team collaboration

Flexibility in schedule

Education

Bachelor's degree preferred

Tools

EMS scheduling software

Maptician seating software

Seamless Web/Grub Hub

MS Office Suite

Job description

Fenwick & West LLP seeks a Hospitality Coordinator for our Seattle office to serve as the brand ambassador, delivering exceptional customer service to clients, guests, and employees. This full-time, on-site role operates Monday–Friday 8:00am–5:00pm PT with possible overtime, reporting to the Office Services Supervisor.

The position requires coordinating reception, conference rooms, catering, AV setup, and guest management, ensuring a seamless, welcoming environment for all visitors.